This is one of best (and coolest) bike shop in town! The service is excellent and these folks have a superb selection of bikes and stock first rate accessories for all your needs. Mike the owner is very personable and helpful. Check them out for anything bike related!
Well, it's February 24 2017. I went in to Broadway cycles wanting to trade in my 29in bike for something smaller. Mike helped me out and said he would take my bike for 80 trade in towards anything the store. Granted I'm not an expert but I do believe when you work with someone who owns a business, they are the experts. Mike showed me a bike that is size fitting to me with 80 off the price, I bought it for $100 plus a $40 lock. I admit it was a nice bike. A Schwinn too. Here is where things go south...
Very helpful with information when I was trying to find a bike rack that would work for my Jeep.
I take it home to adjust it to go riding, started cleaning it up a bit and adjust the seat. I come across the model number s2601wmi. I said to myself 'hey why not go ahead and look this up on to see features and specs." Come to find out that I bought a woman's bike. I'm a man mind you and I said oh no I can't ride this. I called Mike a half hour after I bought it and told him this a woman's bike. He replies with "does it matter?" Yes. Yes it does. If you are an expert then you should know what you are selling to your customers. After 20mins of being on the phone he said he would take it back. When I get there he tells me that there is a $25 restocking fee. I told him that you knew you sold me a woman's bike and that he is responsible to make sure there is no surefire way of me bringing back a product. I was calm the entire time. I explained that when I sell electronics I sell people what they need not what they want. I want a bike but I need a man's bike. He hit me with this backstory of why certain bikes are women's bikes; tried to tell him that none of that applies to me. It's not 1900 and I don't wear skirts. I spent 150 on two items. I only got $80 back due to having to keep the $40 bike chain and a restocking fee. I pleaded with him to to keep my bike I traded as a restocking fee and give me 100 even and I'll keep the chain. Mike says he didn't want my bike in the first place because he was just being courteous. Had I known that I wouldn't of even bothered. Then after another half hour of working a deal to get my money back. He asks me if I still have the free repair kit he gave me for free... I said "why?" He replies "because you get to keep it if you buy a bike". The look on my face most of told him never mind. Because he back pedaled that. But I know that extra $15 I didn't get back is for the kit.
Was in from out of town, and needed a new tire for my Brompton. When I checked the Brompton site it led me to The Broadway Cyclery. I called and confirmed they had the tire. When we got there we were pleasantly surprised by the shop, their inventory and the husband and wife who own it. They fixed me up and got me on my way. Very pleasant experience.
Bottom line: I am all for small businesses but there is a reason why people shop at big chain stores. Don't be greedy, do your job right and do it once. I'm sorry but this is one small business establishment I can not stand behind. I will never come back here again and I will steer my other friends away from this place.
I needed higher handle bars they helped me select what I needed. I was going to install myself and add cables but I could not pass up price they charged to install. they also fixed me up with tires more appropriate for how I ride. Plus found a taller seat post for my son's bike. It was nice to be taken care of people who are caring and passionate about my ability to enjoy my bike
The Broadway Cyclery is a US Bicycle Store based in Bedford, Ohio. The Broadway Cyclery is located at 665 Broadway Ave, Bedford, OH 44146, USA.
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