We had completed a $16,000 purchase the day prior and the manager wanted us to give them more money because “their mechanics have to get paid for their service.” Then the manager began blaming my husband for something being wrong with car in the first place. An employee had to come over to my husband and his manager and confirm that the dealership had agreed to pay for the towing and so we left having to pay for the mechanic’s service and car parts.
As countless other people have stated DO NOT go to this dealership. Complete scam. One of the worst delaerships I've encountered in 8 years of purchasing vehicles (I've bought 16 cars and worked with over 60+ dealerships). It will catch up to them. Scummy sales tactics, lies, unfulfilled promises. 0/10 F BBB rating from me.
I didn’t delete what I previously wrote because it was an honest review of what I had to go through, however, the dealership did work to try to make matters right.
Following my lease, I've reached out to Ted, SEVERAL times with questions about my lease, repairs, wheel key locks etc. He was extremely responsive and friendly. A great guy to have on your side when you make such a serious financial commitment to lease a brand new car. I'm glad I can trust him, and Mazda of Bedford. Thank you
After totaling my little Ford Fiesta and deciding on a Mazda3 for my next vehicle, I began the tedious search for the best price for my budget. I went to another popular dealership in Cleveland and got a quote on a 2018 lease that was out of my price range, and they did little to budge on it. I then got recommended to Mazda of Bedford, and boy was I glad I took the trip out. I was straight with them and told them my need for a payment to be under a specific amount. I originally went in to look at a pre-owned, but after hearing my payment requirements and my car requirements I ended up walking out with a 2018 lease on a Mazda3, with everything I wanted AND within my budget!! I couldn’t be happier! Also, the entire environment was so familial and calm, I didn’t feel like I was just another sale. It was especially comforting to know that my girlfriend and I were welcome with open arms, and she was so impressed that she’s thinking of going back in the spring to get herself a Mazda! I am one happy lady, and so much thanks goes to Jerry, Sean, and Shannon for getting me in a safe car that I love and that I can afford.
Soon after the car had its problems, the dealership that we bought the vehicle from called trying to make amends for the incident that occurred. They completely detailed my car and even fixed an unsightly scratch that had appeared on my new car between the time it was towed and when I had gotten it back from repair.
I bought a car from this place with the help of their sale’s associate named Phil. He was very friendly and helpful. I bought a 2014 Forester almost brand new. They gave me a good deal on it and I left very satisfied, but as soon as I got off the highway, the car just turned off. We figured it was the battery because the dealership and I knew it was dangerously low (Phil told us that he recommended we get a new battery as soon as possible because the dealerships’s mechanics had double checked after we informed them about it through our mechanic’s pre-purchase inspection) so we bought a brand new battery and installed it, but the car still wouldn’t turn on.
The next day we contacted the dealership. The mechanic that we spoke to was very helpful. He told us that the dealership would have the car towed back to the dealership and they would pay for the towing and would try their best to get the situation resolved. Then when my husband went to pick up the car, the manager wanted us to pay for everything. Service, towing, and time. The manager refused to believe that one of his employees had agreed to anything.
I was here looking for a s3 hatchback in June of 2016. My dad and I came in and had great service. Ted (Edward) Ross answered my questions and explained the Pros and Cons of each model. He did not try to up sell in anyway or BS me! He was extremely kind and informative.
We bought a car, brought it home, and it just died. You can imagine the disappointment and fear that we had accidentally bought a lemon.
I was impressed with how well they tried to rectify the situation after the incident.
UPDATE:
The salesmen don't care about selling lower value cars, I was in heavy negotiations to purchase a 1995 Saturn SC2 coupe and after I gave them my final offer they never called back. A few days later I had to find out on my own that the car sold, would it really have been that hard to call me and let me know that the car sold? Judging by how many offers I made, and the two trips I made to the dealership from where I live in Willoughby, it wouldn't have been hard to assume that I was interested in the vehicle. They obviously don't care about you unless you are spending some money on a new Mazda. I worked with Mark Rice on this deal, of which the entire time he never seemed interested in selling the car. a $2,000 deal was a waste of his time and he didn't bother showing it with his attitude towards the deal. After they checked out my current car for trade in they came back and said that they felt transmission slippage. That's a lie and they knew it to, if the transmission was on it's way out it would have went already, but here I am a month later still driving the car fine. My transmission shifts just fine and I drive it on the freeway everyday with plenty of stop and go before I go on the freeway and after I exit. If the transmission was slipping, something would have happened by now or I would have noticed considering I drive my car everyday. Frankly, I'm staying far away from this dealership with how poorly I was treated. If you are in the used car market and think negotiating over a few hundred dollars is reasonable then go somewhere else, because low value deals are obviously below them.
Phil is a great salesmen. He’s was very helpful and honest. There are two managers at this dealership. The Manager, Patrick, was also helpful and will most likely be the only manager at this dealership that we will speak to from now. The other manager, whose name we never caught, is the one one that is rude and disrespectful.
After this experience, I’m sad to say I won’t be returning to give them anymore of my time or money. We were made to believe by the sale associate that their customers are taken care of during and after a purchase, but this experience made us believe that they are just like any other dealership. Friendly when you flash your money, but as soon as it’s theirs you’re SOL.
Mazda Of Bedford is a US Car Dealer based in Bedford, Ohio. Mazda Of Bedford is located at 11 Broadway Ave, Bedford, OH 44146, USA.
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